Support

Help with the app, getting a lost dog listed, or your data.

Common questions

Do I need an account to report a sighting?

No. Open the app, tap Report, and fill in what you saw. We never ask for your name, email address, or phone number to report a sighting.

How do I get my lost dog listed?

Email help@lostdogalerts.com with:

• Your dog’s name and a clear, recent photo
• Where and when your dog was last seen
• Breed, color, size, and whether your dog is shy or scared of people
• The email address of each owner who should see sightings (up to 2)

We list dogs lost in New Hampshire. Once your dog is listed, sign in with your email address to see every sighting.

I’m an owner. How do I sign in?

1. Open the app and go to the Nearby tab.
2. Tap the account button in the top right corner.
3. Enter the email address we added to your dog, then tap Email me a code.
4. Enter the 6-digit code from the email.

No email? Check your spam folder, or tap Send a new code.

Why does the app ask for my location?

To show lost dogs within 10 miles of you, and to fill in where you saw a dog. Your location stays on your phone, and the app doesn’t track you in the background. If you’d rather not share your location, type a town or road instead.

Why didn’t I get an alert near a lost dog?

Tap the bell on the app’s Nearby screen. It says whether alerts are on and what’s missing. Alerts need notifications, and location set to “While Using the App” with Precise Location on. You get at most one alert per dog a day, and none for your own dog. Dogs listed since you last opened the app are added the next time you open it.

How do I turn alerts off?

Alerts near lost dogs: tap the bell on the app’s Nearby screen and switch off Alert me near lost dogs. Owners: open your dog in the app and switch off Send me alerts. To stop all notifications from the app, open your iPhone’s Settings, tap Notifications, then Lost Dog Alerts.

My dog is home. How do I take it off the list?

Open your dog in the app and tap Mark your dog’s name as found, or email us. Found dogs come off the public list right away.

How do I delete my account or my data?

Email help@lostdogalerts.com from the address you sign in with. If you reported a sighting without an account, tell us roughly when and where. We’ll confirm when it’s done. The privacy policy explains what’s kept.

Do you work with rescue groups?

We’d like to. If you run a rescue or search group in New Hampshire, email us.